The time needed to fill an order varies from 1-21 days. For details, see individual items.
Any tufted art pieces such as rugs, wall art, or mirrors will take longer due to the physical labor required to create them.
Estimated shipping times
All shipping is sent through the USPS, shipping times depend on the USPS operating at full capacity.
North America: 3-10 business days
I do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations.
Shipping address
Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns and exchanges
I gladly accept returns or exchanges in cases of damage during transit.
Contact me with 3 days of delivery
Ship items back within 7 days of delivery
Request a cancellation within: 24 hours of purchase
Cancellation is not possible once the item has shipped
Conditions of return
Buyers must submit pictures of where the item was damaged in transit.
Buyers are responsible for return shipping costs
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order? Please email jenzilladesigns@gmail.com.
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